Get answers to frequently asked questions

MyCTSavings is a new retirement savings program created to help Connecticut’s 600,000 private-sector employees without access to employer-sponsored retirement plans. Here are answers to many of the common things we’ve been asked. If you have questions beyond these, we’re here to help. Just drop us a line.

Who can I contact if have an issue related to the program or have more questions?: You can find many answers to program details here, or you can call our helpful and knowledgeable account representatives at 1-833-811-7435, Monday – Friday, 9 a.m. – 6 p.m. ET.
Will services be available in other languages?: Yes, the call center will offer assistance in English and Spanish and will have access to translation services for other languages. Certain materials may also be available in Spanish.
Where should I turn if I have an issue or concern with a MyCTSavings account?: We're always available to answer any questions or concerns you may have. Whether you want to call, email, or send us something by mail, you can get our contact information here.
Where can I change my password or set up multi-factor authentication?: Once you log in, select “Security Center” from the dropdown menu next to your profile icon in the upper right corner of the screen. You can also go to your profile and select the “Open Security Center” button next to Login settings. From here, you can make any changes to your account that have to do with your login credentials.